Medical Advisor

We are seeking a skilled professional to serve as a trusted advisor for customers seeking information about medication side effects. As a Medical Contact Center Assistant, you will leverage your medical knowledge to ask the right questions, assess concerns, and provide clear, compassionate guidance through consultative conversations.

This role involves responding to medical information queries, product quality complaints, and general inquiries via telephone, email, or other channels. You will be responsible for recording and reporting Adverse Drug Reactions within required timelines, as well as performing activities such as tracking information and metrics, ongoing quality control of defined process steps, training, and data reconciliation from multiple sources.

• A minimum of 3-4 years of relevant experience in the pharmaceutical industry or a related field is required. Alternatively, an associate degree with 2-3 years of relevant experience may also be considered.
• A bachelor's or master's degree in Pharmacy, Life Science, Medical Science, or a related field is preferred but not required.
• Relevant experience includes working in Medical Affairs, Clinical Data Entry/Management, Regulatory Affairs, or Quality Assurance.

This position offers opportunities for professional growth and development, as well as the chance to make a meaningful impact on the lives of others.

If you have a passion for healthcare and a strong background in customer service, we encourage you to apply for this exciting opportunity.