Efficient Delivery Specialist

1 week ago

Taguig, National Capital Region, Philippines beBeeEmployeeLifecycle Full time ₱800,000 - ₱1,000,000

Job Title

Employee Lifecycle Specialist

Join us in shaping a seamless and people-centered employee experience within our global business services team.

  • Manage employee lifecycle events according to corporate and local guidelines in SAP HR and local payroll systems;
  • Ensure data and documents readiness for payroll run (if applicable);
  • Notify relevant parties on employee's data changes;
  • Support employees with access to T&E application and corporate credit card provisioning;
  • Support employee enrollment into relevant benefits plans;
  • Support employee enrollment into ESPP program, manage all requested modifications;
  • Update and release communication to employees related to regular P&C processes (i.e. annual personal data validation or tax submissions);
  • Provide reports with defined standards and templates

Job Description

As an Employee Lifecycle Specialist, you will be responsible for ensuring efficient delivery of HR services across all touchpoints—from maintaining accurate employee data to preparing reports and documents, all in line with service level targets.

  • Employee Lifecycle
    • Receive and respond timely to all Employee Life Cycle Stream service inquiries and requests with timely, accurate and professional responses.
    • Follow the established standard operating procedures (SOP) when completing tickets submitted via the MyJTI ticketing management system (ServiceNow)
    • Validate requests and employee data templates and documents received for maintenance in HR and payroll systems according to the established check list;
    • Create and maintain JTI organisational structure in SAP HR and other systems in scope of GBS
    • Prepare contractual agreements and letters in accordance with established templates;
  • SOPs and Document Updates
    • Update procedures and working documents when changes occur
  • MyJTI Support
    • Advise users on efficient service request methods
    • Capture feedback for system improvements
  • Other Tasks
    • Handle various tasks and projects as assigned by the manager

Required Skills and Qualifications

To succeed in this role, you should have:

  • University degree (Bachelor/Master)
  • 1–2 years in a multinational setting; SAP HR experience preferred
  • Strong customer service mindset
  • Cross-cultural sensitivity
  • Proficiency in Excel, PowerPoint, and tools like Winshuttle, Photoshop/Paint
  • SAP CRM knowledge is a plus

Benefits

We offer a range of benefits, including wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy.

Others

If you need any specific support, alternative formats, or have other access requirements, please let us know.

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