Business Intelligence Analyst

5 days ago


Cebu City, Central Visayas, Philippines Qualfon Full time
Job Overview

We are seeking a highly skilled Business Intelligence Analyst to join our team at Qualfon. The ideal candidate will possess excellent analytical and problem-solving skills, with the ability to collect, analyze, and present complex data in a clear and concise manner.

Key Responsibilities
  • Scorecard Management: Collaborate with operations managers to retrieve and analyze daily metrics, including staffed hours, idle time, transfer rates, and hold times.
  • Daily and Monthly Reports: Consolidate and calculate required fields for productivity, occupancy, port productivity, and master reports.
  • KPI Monitoring: Track and analyze daily overbreak and KPI reports, ensuring accurate calculations and timely submission.
  • Billing and Invoicing: Retrieve and consolidate CMS staffed time, including staffed and auxiliary time, for accurate billing and invoicing purposes.
  • Payroll Processing: Calculate agent schedules, night differentials, and correct hours for payroll processing.
Requirements
  • Excellent Analytical Skills: Ability to collect, analyze, and present complex data.
  • Strong Communication Skills: Effective communication with operations managers, account managers, and supervisors.
  • Attention to Detail: Accurate calculation and presentation of metrics and reports.
  • Technical Skills: Proficiency in relevant software and systems.


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