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Team Lead for Call Center Operations

1 week ago

Quezon City, National Capital Region, Philippines LeadAdvisors Full time
About the Job

LeadAdvisors is seeking an experienced Campaign Manager to lead our call center team. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a proven track record of success in managing high-performing teams.

Responsibilities
  1. Team Leadership: Provide guidance, support, and motivation to team members to ensure they meet performance targets and deliver exceptional customer service.
  2. Performance Analysis: Track and analyze key performance metrics, including call handling time, customer satisfaction, and first-call resolution.
  3. Coaching & Development: Offer regular feedback, coaching, and training to enhance team members' skills and performance.
  4. Issue Resolution: Address and resolve customer issues that require managerial intervention.
Requirements
  • A minimum of [X] years of experience in similar leadership roles.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.