Hotel Communication Coordinator
7 days ago
In this dynamic role, you will serve as the primary point of contact for guests calling the hotel, ensuring their needs are met promptly and professionally. To succeed in this position, you must possess excellent communication skills, a keen ability to multitask, and a strong focus on delivering exceptional customer service.
Main Responsibilities:
- Quickly and efficiently answer and redirect incoming calls to the correct department or guest room
- Provide guests with accurate and up-to-date information regarding hotel services and facilities
- Efficiently handle guest inquiries, resolve issues, and address concerns in a polite and professional manner
- Process and deliver messages to guests in a timely fashion
- Coordinate wake-up calls and other special requests to meet guest needs
- Ensure the telephone switchboard operates smoothly and efficiently
- Maintain a comprehensive directory of hotel contacts and emergency numbers
- Collaborate with colleagues to deliver seamless service to guests
- Address emergencies and adhere to established protocols
Requirements:
- Experience in a similar role or customer service setting preferred
- Exceptional verbal communication skills
- Ability to multitask and handle high call volumes
- Strong problem-solving and interpersonal skills
- Proficiency in telephone systems and basic computer software
- Ability to work in a fast-paced environment and remain composed under pressure
- English fluency; additional languages advantageous
- Availability to work varied shifts, including weekends and holidays
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