Senior Quality Specialist
2 weeks ago
Join Our Team
We are seeking a highly skilled quality professional to join our team as a senior quality specialist. This role offers an exciting opportunity to develop and implement quality strategies that drive business growth and excellence. If you have a passion for quality and a proven track record of success, we encourage you to apply.
About the Role
The ideal candidate will be a seasoned quality professional with at least 5 years of experience in BPO operations. They should possess a strong understanding of quality frameworks, compliance checks, and customer satisfaction metrics. A proven track record of driving performance improvement, process optimization, and team collaboration is essential for success in this role.
Key Responsibilities
- Develop and implement quality strategies to drive business growth and excellence.
- Ensure continued calibration to the quality framework.
- Drive performance to meet all quality metrics.
- Foster a spirit of continuous learning and collaboration across teams.
Requirements
- At least 5 years of BPO experience, preferably in quality assurance or related field.
- Strong understanding of quality frameworks, compliance checks, and customer satisfaction metrics.
- Proven track record of driving performance improvement, process optimization, and team collaboration.
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