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Medical Billing Specialist
1 week ago
Key Responsibilities
- Proactively reach out to patients with open balances and assist them with payment options.
- Assist admins with member's billing needs via 1Life's tasking system to provide the best customer service.
- Educate admins and patients to better understand health insurance benefits through open balances.
- Answer patient inquiries for complex billing cases and questions.
- Investigate claims through insurance to ensure they were processed according to the patient benefit plan via internal tools.
- Reach out to patients when bill payments were unable to be processed (i.e. bounced checks, declined credit cards) to offer options for resolution.
- Support One Medical through processes aimed at empowering patients to resolve any financial responsibilities.
- Review and reconcile patient and insurance balances for accuracy.
- Manage the member statement process, ensuring bills are efficiently and accurately sent.
- Maintain service level agreements in response time to admins and patients.
- Calls are outbound.
