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Senior Customer Experience Representative
2 weeks ago
We are Kajabi Philippines Inc., the leading creator commerce platform, empowering creators to transform their knowledge, skills, and expertise into thriving online businesses. Our mission is to provide a seamless user experience, enabling creators to focus on what matters most – creating value for their audience.
Job DescriptionAs a Senior Technical Support Specialist, you will be a vital member of our Support team, dedicated to delivering exceptional customer experiences. Your primary responsibilities will include:- Providing expert-level support to customers through various channels, ensuring timely and effective resolutions.
- Collaborating with internal teams to resolve complex issues and implement process improvements.
- Maintaining up-to-date knowledge of our platform, identifying areas for growth, and contributing to continuous improvement initiatives.
- Developing and delivering training materials to enhance the skills of your colleagues.
- Fostering a culture of empathy, inclusivity, and respect within our Support team.
