IT Support Professional

6 days ago


Pasig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

We're looking for highly skilled IT support professionals to join our team at Nityo Infotech Services Philippines. As a Service Desk Analyst, you will be responsible for providing top-notch technical support to our clients. This role involves troubleshooting, resolving and escalating technical issues in a timely and professional manner.

Key Responsibilities
  • Troubleshoot and resolve technical issues via phone, email or chat
  • Escalate complex issues to senior technicians or third-party vendors when necessary
  • Document and track all technical issues using our ticketing system
  • Collaborate with cross-functional teams to identify and implement process improvements

As a Service Operations Analyst, you will play a key role in monitoring and maintaining the health of our infrastructure. This includes using tools like JIRA, Site 24x7 and Zabbix to monitor and close invalid alerts, escalate issues and provide visibility reports.

Requirements
  • Bachelor's degree in Computer Engineering, Computer Science, IT or equivalent
  • At least 1 year of experience in IT or technical support
  • Familiarity with Microsoft Office Apps, Azure AD, Exchange, Intune, Office 365, SharePoint, OneDrive and MS Teams
  • Knowledge of Windows Server, Windows 10/11 Enterprise, Mac, iOS and Android
  • Foundational understanding of VPN, DHCP, DNS, SSL, SMTP and other networking concepts

Salary: PHP 23,000 (Service Desk Analyst) / PHP 25,000 + PHP 1,000 Internet Allowance (Service Operations Analyst)

Headcount: 2 positions available for each role

Work Arrangement: Hybrid (2 days onsite) / Fully remote (onsite once a month or as needed)

Location: Rockwell Business Center Pasig City



  • Pasig, National Capital Region, Philippines Support Services Group Full time

    Job SummaryWe are seeking a highly skilled Sales Enablement Associate to join our team at Support Services Group. As a key member of our sales support framework, you will play a crucial role in driving business growth, enhancing customer satisfaction, and delivering exceptional sales support.Key Responsibilities:Manage critical documentation, scheduling, and...


  • Pasig, National Capital Region, Philippines Support Services Group Full time

    About UsSupport Services Group is a global leader in delivering customized business process outsourcing solutions. Our expertise spans across customer support, technical assistance, and back-office services.We are seeking a motivated and detail-oriented Strategic Business Coordinator to join our dynamic team in Pasig City. The successful candidate will play...


  • Pasig, National Capital Region, Philippines Wellness First Naturopathic Company Full time

    Welcome to Wellness First Naturopathic Company, where we strive to deliver exceptional customer experiences!We are currently seeking a talented Support Professional to join our team.Key ResponsibilitiesAs a Support Professional, you will be responsible for:Providing top-notch customer service via phone, email, or in-person.Resolving customer inquiries and...


  • Pasig, National Capital Region, Philippines Nfinite IT Solutions Services Inc. Full time

    Robotic Solutions Sales ExpertWe are searching for a skilled professional to fill the role of IT Sales Professional for Robotic Solutions, focusing on driving sales of our robotic solutions to businesses across various industries.About the Position:As an IT Sales Professional, you will be responsible for identifying and qualifying leads for robotic...


  • Pasig, National Capital Region, Philippines Support Services Group Full time

    At Support Services Group (SSG), we are committed to delivering data-driven insights and strategic solutions that enhance operational efficiency and drive client success.The ideal candidate will have a strong foundation in data analysis and forecasting techniques to ensure accurate projections and resource alignment.Key Responsibilities:Develop accurate...


  • Pasig, National Capital Region, Philippines One Contact Center Full time

    Company OverviewWe are One Contact Center, a professional organization dedicated to providing top-notch customer service. Our mission is to deliver exceptional support experiences that exceed our clients' expectations.


  • Pasig, National Capital Region, Philippines Support Services Group Full time

    What We OfferA competitive salary and benefits package.Professional development and growth opportunities within our organization.A collaborative and supportive work environment.At Support Services Group, we strive to create amazing experiences for the world's best brands and their customers. We're an ambitious team of innovators, risk-takers, and...


  • Pasig, National Capital Region, Philippines Support Services Group Full time

    Company OverviewSupport Services Group is a global leader in delivering customized business process outsourcing (BPO) solutions, offering superior customer support, technical assistance, and back-office services. Our reputation for innovation and operational excellence enables us to partner with clients worldwide to drive business success.We are seeking a...


  • Pasig, National Capital Region, Philippines Neksjob Full time

    Are you a customer-focused individual with strong communication skills and a passion for delivering exceptional service? Do you thrive in a fast-paced environment and enjoy working collaboratively with others?If so, we encourage you to apply for the Customer Experience Associate position at Neksjob. In this role, you will have the opportunity to make a real...


  • Pasig, National Capital Region, Philippines BizSolv Asia Full time

    Job Title: Information Technology Support ProfessionalJob Summary:The Information Technology Support Professional will provide technical support and guidance to our clients, ensuring they receive high-quality IT services. This includes managing and implementing IT solutions, conducting IT governance, and creating technical documentation.Key...


  • Pasig, National Capital Region, Philippines Ohana Manpower Services Inc Full time

    We are looking for a highly organized Supporting Dental Professional to join our team at Ohana Manpower Services Inc. In this crucial role, you will be responsible for providing administrative support to our dental team while also contributing to the overall success of our practice.">Main Responsibilities:- Schedule appointments and manage patient records,...


  • Pasig, National Capital Region, Philippines Philippine Vending Corporation Full time

    Job Description:The IT Admin Assistant will play a crucial role in supporting the company's digital transformation by providing technical assistance, managing IT systems, and coordinating with IT-related projects. This position requires strong analytical skills, attention to detail, and effective communication skills to ensure seamless collaboration with...


  • Pasig, National Capital Region, Philippines Neksjob Full time

    About UsNeksjob is a leading provider of customer service solutions in the healthcare industry. We strive to deliver unparalleled support to our clients, exceeding their expectations through our commitment to quality and excellence.Compensation and BenefitsOur compensation package includes a competitive monthly salary, as well as exciting performance bonuses...


  • Pasig, National Capital Region, Philippines iFive Global Full time

    About iFive Global:We are a global organization committed to delivering exceptional services and solutions. Our mission is to foster a culture of excellence, integrity, and teamwork.Job Summary:iFive Global seeks an experienced HR Operations Specialist to join our team. This role will provide critical support in various HR functions, including employee...


  • Pasig, National Capital Region, Philippines Support Services Group Full time

    About the RoleThis is an excellent opportunity for an HR professional to contribute to the growth and success of our Support Services Group team. As an HR Generalist, you will be responsible for providing strategic HR support to various departments, including talent management, employee relations, benefits administration, and compliance.Key...


  • Pasig, National Capital Region, Philippines Support Services Group Full time

    About UsSupport Services Group is a global leader in delivering customized business process outsourcing solutions. We offer superior customer support, technical assistance, and back-office services. Our reputation for innovation and operational excellence has earned us recognition as a top CX solutions company worldwide.We are seeking a detail-oriented Data...


  • Pasig, National Capital Region, Philippines Career Professionals, Inc. Full time

    About UsCareer Professionals, Inc. is a leading organization dedicated to providing exceptional services to our clients. We strive to deliver innovative solutions that meet the ever-evolving needs of our customers.Job Responsibilities:Our ideal candidate will have the following responsibilities:1. Monitor and analyze application, infrastructure, and telecoms...


  • Pasig, National Capital Region, Philippines Support Services Group Full time

    About the RoleThe Sales Enablement Associate will be an integral part of our sales support framework, responsible for delivering exceptional sales support, driving business growth, and enhancing customer satisfaction.Key Responsibilities:Prepare and manage critical documentation, scheduling, and client data to ensure seamless operations.Develop and...


  • Pasig, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech is a dynamic company that values innovation and teamwork. We are looking for a Web Production Support Professional to join our team and contribute to the success of our business.Job SummaryThis is a unique opportunity to work in a collaborative environment where you can apply your technical skills and experience to drive results. As a Web...


  • Pasig, National Capital Region, Philippines Support Services Group Full time

    Why Join Us?As a Strategic Workforce Manager at Support Services Group, you will have the opportunity to work with a dynamic operations team dedicated to improvement and innovation. You will be part of a collaborative environment where ideas are encouraged and valued, and where everyone works together to achieve a common goal. We believe in recognizing and...