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IT Support Professional

1 week ago


Pasig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

We're looking for highly skilled IT support professionals to join our team at Nityo Infotech Services Philippines. As a Service Desk Analyst, you will be responsible for providing top-notch technical support to our clients. This role involves troubleshooting, resolving and escalating technical issues in a timely and professional manner.

Key Responsibilities
  • Troubleshoot and resolve technical issues via phone, email or chat
  • Escalate complex issues to senior technicians or third-party vendors when necessary
  • Document and track all technical issues using our ticketing system
  • Collaborate with cross-functional teams to identify and implement process improvements

As a Service Operations Analyst, you will play a key role in monitoring and maintaining the health of our infrastructure. This includes using tools like JIRA, Site 24x7 and Zabbix to monitor and close invalid alerts, escalate issues and provide visibility reports.

Requirements
  • Bachelor's degree in Computer Engineering, Computer Science, IT or equivalent
  • At least 1 year of experience in IT or technical support
  • Familiarity with Microsoft Office Apps, Azure AD, Exchange, Intune, Office 365, SharePoint, OneDrive and MS Teams
  • Knowledge of Windows Server, Windows 10/11 Enterprise, Mac, iOS and Android
  • Foundational understanding of VPN, DHCP, DNS, SSL, SMTP and other networking concepts

Salary: PHP 23,000 (Service Desk Analyst) / PHP 25,000 + PHP 1,000 Internet Allowance (Service Operations Analyst)

Headcount: 2 positions available for each role

Work Arrangement: Hybrid (2 days onsite) / Fully remote (onsite once a month or as needed)

Location: Rockwell Business Center Pasig City