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Computer System Support Technician

1 week ago

Manila, National Capital Region, Philippines SafetyCulture Full time
Role Description

SafetyCulture is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems.

The ideal candidate will have relevant experience in IT support, strong problem-solving skills, and excellent communication abilities.

Key Performance Indicators (KPIs)
  • First call resolution rate.
  • Incident resolution time.
  • User satisfaction ratings.
Requirements
  • Bachelor's degree in Computer Science or related field.
  • Minimum 2 years of experience in IT support.
  • Knowledge of IT service management tools and technologies.