Helpdesk Operations Assistant

2 weeks ago


Makati City, National Capital Region, Philippines PRIME@TECHNOLOGY SPECIALIST INC Full time

**Job Summary:**

We are seeking an experienced Helpdesk Operations Assistant to join our team at PRIME@TECHNOLOGY SPECIALIST INC.

The ideal candidate will have excellent communication skills, a strong understanding of customer service principles, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer issues efficiently and effectively
  • Work closely with field engineers to provide assistance on complex issues
  • Administer portal processes and helpdesk ticketing systems

Requirements:

  • Bachelor's degree in any field
  • At least one year of work experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Proficiency in MS Office, particularly Microsoft Word, PowerPoint, Excel, and Outlook

Benefits:

  • Competitive salary
  • Salary increase after one year of service
  • Mandatory benefits

Other Information:

Location: Makati

Work Schedule: Monday to Friday: 8:30am to 5:30pm | Saturday: 8:30am to 12:00pm (once a month only)


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