Chat Agent for Substance Abuse Services

6 days ago


Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time

We are looking for a highly skilled Chat Agent to join our team at Staff Outsourcing Solutions. As a Chat Agent, you will be responsible for providing support and guidance to individuals seeking help with substance abuse and mental health services via chat platforms.

Responsibilities:
  • Providing support and guidance to clients through chat platforms.
  • Directing clients into an employee-driven conversation to ensure they receive the help they need.
  • Redirecting clients to ensure the main focus is solely on getting them into treatment.
  • Weeding out unqualified leads from those seeking treatment.
  • Convincing unqualified leads to consider treatment by asking directive questions.
  • Collecting pertinent information on qualified clients.
  • Relaying this information to our team to either check insurance information or confirm scheduled calls.
  • Properly dispositioning leads in the online platform.

The ideal candidate will have excellent communication skills, be able to think critically, and have a strong understanding of how people act and react if currently using substances or having a mental health crisis.


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