Chat Agent for Substance Abuse Services
6 days ago
We are looking for a highly skilled Chat Agent to join our team at Staff Outsourcing Solutions. As a Chat Agent, you will be responsible for providing support and guidance to individuals seeking help with substance abuse and mental health services via chat platforms.
Responsibilities:- Providing support and guidance to clients through chat platforms.
- Directing clients into an employee-driven conversation to ensure they receive the help they need.
- Redirecting clients to ensure the main focus is solely on getting them into treatment.
- Weeding out unqualified leads from those seeking treatment.
- Convincing unqualified leads to consider treatment by asking directive questions.
- Collecting pertinent information on qualified clients.
- Relaying this information to our team to either check insurance information or confirm scheduled calls.
- Properly dispositioning leads in the online platform.
The ideal candidate will have excellent communication skills, be able to think critically, and have a strong understanding of how people act and react if currently using substances or having a mental health crisis.
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Social Media Expert
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Subscription Service Advocate
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Customer Support Specialist
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Mental Health Outreach Associate
6 days ago
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Digital Care Coordinator
6 days ago
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Retention Agent for a US Newspaper Account
6 days ago
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Virtual Call Center Agent
3 days ago
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Financial Services Agent
6 days ago
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Bilingual Call Center Agent
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Bilingual Call Center Agent
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Client Service Agent
6 days ago
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Customer Service Agent
2 weeks ago
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Customer Service Agent
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Chat Support
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Customer Service Agent
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Customer Service Agent
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Bilingual Service Representative
3 days ago
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Customer Service Excellence Leader
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Banking Call Center Agent
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