IT Infrastructure Manager

3 days ago


Cebu City, Central Visayas, Philippines Phil-Data Business Systems, Inc. Full time

**Job Description:**

We are seeking an experienced IT Infrastructure Manager to join our team at Phil-Data Business Systems, Inc. The successful candidate will be responsible for overseeing the management of our IT infrastructure, ensuring seamless operations and high levels of service delivery.

Responsibilities:
  1. Team Leadership: Manage a team of skilled system administrators to ensure efficient and effective support services.
  2. Ticket Management: Coordinate the closure of tickets forwarded by our Service Desk Team, ensuring timely resolution and high customer satisfaction.
  3. Incident Resolution: Supervise the team in resolving Incident and Service request tickets, utilizing problem-solving skills and technical expertise.
  4. User Support: Assist users with tools such as RDP, VPN, and other remote tools, providing step-by-step guidance and ensuring a patient and approachable demeanor.
  5. Technical Skills: Possess knowledge in System Administration – Active Directory and Policies, technical support regarding Windows 7 Professional/Enterprise, Windows 8, Windows 10 Professional/Enterprise, and Network Client Connectivity (Windows, mobile devices & smartphone platforms).
Qualifications:
  1. Candidate must be a graduate of Vocational / Bachelor's Degree in any IT Related Course.
  2. Must have at least 3 years System Administrator Experience.
  3. Must be willing to work for a Project Based Employment Contract 1 Year RENEWABLE.
  4. Must be willing to work in Mactan International Airport, Cebu, Full Time Onsite, Shifting schedule.
  5. Strong communication and organizational skills, ability to work with diverse teams and contribute to a collaborative environment.


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