IT Infrastructure Manager
3 days ago
**Job Description:**
We are seeking an experienced IT Infrastructure Manager to join our team at Phil-Data Business Systems, Inc. The successful candidate will be responsible for overseeing the management of our IT infrastructure, ensuring seamless operations and high levels of service delivery.
Responsibilities:- Team Leadership: Manage a team of skilled system administrators to ensure efficient and effective support services.
- Ticket Management: Coordinate the closure of tickets forwarded by our Service Desk Team, ensuring timely resolution and high customer satisfaction.
- Incident Resolution: Supervise the team in resolving Incident and Service request tickets, utilizing problem-solving skills and technical expertise.
- User Support: Assist users with tools such as RDP, VPN, and other remote tools, providing step-by-step guidance and ensuring a patient and approachable demeanor.
- Technical Skills: Possess knowledge in System Administration – Active Directory and Policies, technical support regarding Windows 7 Professional/Enterprise, Windows 8, Windows 10 Professional/Enterprise, and Network Client Connectivity (Windows, mobile devices & smartphone platforms).
- Candidate must be a graduate of Vocational / Bachelor's Degree in any IT Related Course.
- Must have at least 3 years System Administrator Experience.
- Must be willing to work for a Project Based Employment Contract 1 Year RENEWABLE.
- Must be willing to work in Mactan International Airport, Cebu, Full Time Onsite, Shifting schedule.
- Strong communication and organizational skills, ability to work with diverse teams and contribute to a collaborative environment.
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