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Expert in Telecoms Customer Care
1 week ago
TORCH Solutions is committed to providing our employees with opportunities for growth and development. As a Customer Service representative, you will be part of a dynamic team that is dedicated to delivering exceptional customer service.
Responsibilities- Deliver exceptional customer experiences through timely and effective issue resolution
- Collaborate with internal teams to improve customer service processes and procedures
- Stay up-to-date on industry trends and developments to enhance customer knowledge and skills
- Develop and maintain relationships with customers to build trust and loyalty
- Participate in training and development programs to enhance skills and performance
- Proven customer service experience, preferably in a telecommunications industry
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Proficiency in CRM software and other relevant tools
- Fluency in English and Tagalog