Data Insights Analyst

3 days ago


Manila, National Capital Region, Philippines LeadAdvisors Full time

About the Role:

We are seeking a highly analytical and detail-oriented Data Analyst to join our team at LeadAdvisors. As a Data Analyst, you will play a vital role in collecting, analyzing, and interpreting data to drive business decisions.

Key Responsibilities:

  • Analyze call center data, including metrics such as call volumes, handling times, and customer satisfaction ratings.
  • Develop comprehensive reports and dashboards to track key performance indicators (KPIs) and identify trends.
  • Collaborate with stakeholders to provide actionable insights and support data-driven decision-making.
  • Identify areas of inefficiency and recommend process improvements to enhance operational efficiency.
  • Ensure data accuracy and integrity through proper data management practices.

Requirements:

  • Strong analytical and problem-solving skills, with the ability to extract insights from complex data sets.
  • Proficiency in data analysis tools such as Excel, SQL, Python, or Business Intelligence (BI) platforms.
  • Experience working with call center metrics and reporting systems.
  • Excellent communication and presentation skills to effectively share findings with stakeholders.


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