Customer Service Representative

3 weeks ago


Iloilo City, Western Visayas, Philippines GECO Philippines Full time
Company Overview: GECO Philippines is a dynamic organization that values its customers. As a customer-centric company, we strive to deliver exceptional service experiences.

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team. The successful candidate will be responsible for providing top-notch customer service, handling inbound calls, and resolving customer issues in a timely and professional manner.

Responsibilities:
  • Handle incoming customer inquiries via phone, email, or chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Provide product information and answer customer questions.
  • Upsell and cross-sell products and services to increase revenue.
  • Meet and exceed sales targets.
  • Collaborate with internal teams to resolve customer issues.

Requirements:
  • High school diploma or equivalent required.
  • At least 6 months of call center or customer service experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Proficient in data entry and internet navigation.

What We Offer:
  • Bigger Basic Pay + Skills Premium Pay.
  • Amenable to shifting schedules if needed.

Salary: $500-$700 per month (dependent on location and performance).

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