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Travel Industry Expert

1 week ago

Pasig, National Capital Region, Philippines Neksjob Full time

About Neksjob

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Neksjob is dedicated to providing top-notch customer service solutions to the travel industry. Our mission is to deliver exceptional experiences that exceed our clients' expectations.

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Job Description

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We're seeking an experienced Call Center Agent to join our team at Neksjob. In this role, you'll be responsible for handling customer inquiries, resolving issues, and providing product information in a professional and courteous manner.

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Key Responsibilities

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  • Respond to customer calls and emails in a timely and efficient manner">
  • Analyze customer queries and provide effective resolutions">
  • Maintain accurate records of customer interactions and transactions">
  • Collaborate with other teams to resolve complex customer issues">
  • Stay up-to-date with product knowledge and company policies to provide excellent customer service">
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Qualifications

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To succeed in this role, you'll need:

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  • A minimum of 1-3 years of experience in a user-facing or back-of-house airline industry or travel agency role, preferably with GDS Tool - Sabre / Amadeus">
  • Excellent communication and interpersonal skills to interact with customers and colleagues">
  • Ability to work in a fast-paced environment and meet productivity targets">
  • Strong analytical and problem-solving skills to resolve customer complaints and issues">
  • Flexibility to work onsite and adapt to changing priorities and schedules">
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Why Choose Neksjob?

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We offer a dynamic work environment, competitive salary, exciting performance bonuses, and comprehensive healthcare benefits to our employees. Join our team today and take the first step towards a rewarding career