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Process Improvement Coordinator

2 weeks ago

Manila, National Capital Region, Philippines HSBC Electronic Data Processing (Philippines) Inc. Full time

Job Description: Assistant Manager – Asset Services

This role is responsible for ensuring high customer service standards and driving rigorous customer-centric quality campaigns/initiatives to increase quality awareness in the team.

Key Responsibilities
  1. To maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
  2. To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department.
  3. To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology.
Requirements
  • A post-graduate diploma or degree in any discipline, with higher qualifications not being a barrier if aspirations and experience are commensurate with the position.
  • Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data.
  • Evidence of good analytical, statistical, and data mining skills to study trends and make projections.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected, and opinions count.