AWS Operations Expert
6 days ago
Hunter's Hub, Inc. is a leading provider of cloud-based solutions, and we are seeking a highly skilled Cloud Operations Engineer (L1/L2 Support) to join our team. As a Cloud Operations Engineer, you will play a critical role in maintaining the health, performance, and security of our cloud infrastructure.
About the RoleThe ideal candidate will have hands-on experience with AWS services, including EKS, EC2, RDS, IAM, and CloudWatch, as well as basic knowledge of Kubernetes and experience managing EKS clusters. You will be responsible for monitoring and managing AWS services, responding to and resolving incidents, and providing first and second-level support.
Key Responsibilities- AWS Infrastructure Support:
- Monitor and manage AWS services, including EKS, EC2, RDS, IAM, VPC, IPSEC VPN, ECS, and CloudWatch.
- Respond to and resolve incidents, service requests, and alerts in a timely manner.
- Kubernetes Management:
- Assist in managing EKS clusters, ensuring their availability and performance.
- Perform basic troubleshooting and maintenance tasks on Kubernetes clusters.
- Knowledge of Rancher is an added advantage.
- System Monitoring and Incident Response:
- Utilize monitoring tools to oversee the health and performance of cloud infrastructure.
- Analyze and respond to system alerts, resolving issues to minimize downtime.
- Linux Administration:
- Perform basic Linux system administration tasks, including user management, file permissions, and system updates.
- Troubleshoot and resolve basic Linux-related issues that impact cloud operations.
- Support and Maintenance:
- Provide L1/L2 support, addressing tickets and escalating complex issues to higher-level support when necessary.
- Conduct regular system maintenance, updates, and patches to ensure security and compliance.
- Infrastructure Automation:
- Automate cloud operations using infrastructure-as-code tools, such as CloudFormation and Terraform.
- Develop and maintain CI/CD pipelines to streamline deployment processes and enhance efficiency.
- Documentation and Reporting:
- Maintain detailed documentation of incidents, troubleshooting steps, and resolutions.
- Generate and present regular reports on system performance, incidents, and resolution timelines.
- Collaboration and Communication:
- Work closely with other IT and development teams to coordinate and implement cloud solutions.
- Communicate effectively with stakeholders regarding the status of issues, incidents, and system health.
- Bachelor's degree in Computer Science or related field.
- 1-3 years of experience in a cloud operations or similar support role.
- Hands-on experience with AWS services, including EKS, EC2, RDS, IAM, and CloudWatch.
- Basic knowledge of Kubernetes and experience managing EKS clusters.
- Fundamental understanding of Linux administration and basic troubleshooting.
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