Digital Support Specialist

1 day ago

Lipa City, Calabarzon, Philippines beBeeDigital Full time ₱1,100,000 - ₱1,500,000
Expert Support Specialist

The key to success lies in delivering exceptional support services. As an Expert Support Specialist, you will be the go-to person for troubleshooting issues and providing expert guidance to our team members.

Our ideal candidate has a strong background in digital marketing and is familiar with various tools such as Canva, ClickFunnels, ActiveCampaign, Klaviyo, Shopify, ChatGPT, GoHighLevel, and more. They possess excellent written communication skills, structured problem-solving abilities, and can explain complex concepts in simple terms.

This role requires flexibility and availability across rotating schedules, including evenings, weekends, or holidays, as assigned by the business. We operate 24/7, and your ability to jump in when needed makes all the difference.

Responsibilities include:

  • Providing real-time support via internal chat
  • Troubleshooting issues in various tools
  • Assisting in Founder escalations by completing urgent tasks during critical retention periods
  • Creating how-to resources, Loom videos, and SOPs to plug recurring knowledge gaps
  • Collaborating with teams to improve systems and prevent repeat issues

Requirements:

  • 2–3 years' experience in digital marketing or SME roles
  • Familiarity with at least 5 of the following tools: Canva, ChatGPT, ClickFunnels, ActiveCampaign, Klaviyo, GoHighLevel, Shopify, Mailchimp
  • Excellent written communication and structured problem-solving skills
  • Ability to explain complex tools in simple terms
  • Strong attention to detail and process-oriented thinking
  • Willingness to work flexible shifts across 24/7 schedules as required

Benefits:

  • Join a remote-first company that prioritizes people, process, and performance
  • Be part of a high-performing team that genuinely supports each other
  • Work a flexible, business-rostered shift – and build your global career
  • Enjoy growth, structure, and support – we don't just throw you into the deep end
  • Make a meaningful impact by helping others succeed and scale

Other Opportunities:

  • Develop your skills and expertise through continuous training and development programs
  • Take ownership of projects and contribute to the company's growth and success

Apply Now:

Click Apply to start your application. Be the expert your team counts on.

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