Customer Service Representative Opportunity

4 weeks ago


SM City Fairview, Philippines Sapient Global Philippines Full time
Job Summary: We are seeking a skilled Customer Service Representative to join our team at Sapient Global Philippines. As a Customer Service Representative, you will be responsible for providing top-notch service to our customers, resolving their issues, and ensuring their complete satisfaction.

Key Responsibilities:
  • Modify, cancel, or update reservations based on customer requests and hotel policies.
  • Resolve customer complaints or issues by identifying the root cause, offering solutions, and escalating when necessary.
  • Identify opportunities to upsell based on customer preferences and needs.
  • Maintain up-to-date knowledge of hotel policies, promotions, and industry trends.

What We Offer:
  • Competitive Salary: Up to 25k Pay
  • Opportunity for rapid career growth for Top Performers
  • HMO with 2 free beneficiaries on Day One
  • Shift Schedule (Day shift/Mid shift/Night shift)
  • Pioneer, Non-voice, and Easy Accounts Available
  • Free Coffee and Biscuits in the office
  • Retirement/Life Insurance for Qualified Staff
  • Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.


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