Customer Service Representative

3 days ago


Makati City, National Capital Region, Philippines Neksjob Philippines Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team in the Makati office. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring that our clients receive timely and effective solutions to their queries.

About Us

Neksjob Philippines is a leading provider of customer service solutions. Our company is dedicated to delivering high-quality services that meet the evolving needs of our clients. We are committed to fostering a positive and supportive work environment that encourages growth and development.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing exceptional customer service through multiple channels, including phone, email, and chat;
  • Responding to customer inquiries and resolving issues in a timely and professional manner;
  • Utilizing process rules to resolve customer requests efficiently and effectively;
  • Maintaining accurate records of customer interactions and updating relevant systems as necessary;
  • Participating in ongoing training and development programs to improve skills and knowledge.
Requirements

To be successful in this role, you will need:

  • WITH or WITHOUT BPO Experience;
  • A High School Diploma or equivalent;
  • Good to excellent English communication skills;
  • Computer literacy and good web navigation skills.
What We Offer

We offer a competitive compensation package, including:

  • A salary that reflects your skills and experience;
  • Ongoing training and development opportunities;
  • A supportive and collaborative work environment;
  • The opportunity to work with a dynamic and growing company.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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