Virtual Support Specialist

3 weeks ago

anywhere in the philippines Ripped box station Full time

About Us:

Ripped Box Station is a leading company in the industry, offering innovative services to clients.

We are currently seeking a highly skilled Virtual Support Specialist to join our team. This role requires excellent customer service skills, administrative expertise, and the ability to work independently in a remote office environment.

Job Description:

The Virtual Support Specialist will be responsible for providing exceptional support to clients and service providers. Key responsibilities include:

  • Responding to client inquiries via email and other communication methods regarding appointments, service offerings, and general inquiries.
  • Assisting clients with booking, cancellation, and rescheduling appointments through our online booking platform.
  • Providing support in navigating our website, including the new booking and online payment features.
  • Acting as a liaison between clients and service providers to facilitate clear communication and resolution of issues.
  • Addressing concerns and escalating complex issues to appropriate team members.
  • Assisting all service providers with scheduling, session updates, and client management.
  • Acting as a liaison between service providers and accounting team to ensure timely payments.
  • Ensuring all client details are updated and accurately reflected in Electronic Medical Record software (Medexa) and telehealth tools (Microsoft Teams).
  • Coordinating between service providers and management teams to ensure seamless experience for service providers.

Requirements:

To be successful in this role, you should have:

  • A minimum of 2 years proven work experience in customer service, administrative support, or related field.
  • High school diploma or equivalent; post-secondary education in business administration, or related fields is an asset.
  • Experience in the healthcare industry, particularly with telehealth or clinic management, is a plus.
  • Familiarity with booking and payment systems such as Stripe and Microsoft Teams is preferred.
  • Experience with word-processing software and spreadsheets (e.g., MS Office).
  • Knowledge of online calendars and scheduling (e.g., Google Calendar).
  • Excellent phone, email, and instant messaging communication skills.
  • Ability to manage multiple tasks with efficiency and attention to detail.
  • Ability to work independently and as part of a team in a remote office environment.

Estimated Salary:$45,000 - $55,000 per annum, depending on location and experience.

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