Remote Operations Specialist

1 day ago

San Juan, National Capital Region, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000
Remote Technical Support Representative Job Description

This job is an excellent opportunity to work in a professional office environment providing technical support and assistance to clients. As a Remote Technical Support Representative, you will be responsible for troubleshooting hardware, software, and network issues, guiding customers through step-by-step solutions, and escalating complex issues when necessary.

Key Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.
  • Document all customer interactions accurately in the system.
  • Maintain up-to-date knowledge of products, services, and support procedures.
  • Ensure customer satisfaction by providing timely and effective resolutions.

Required Skills and Qualifications:

  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Strong troubleshooting and follow-up skills.
  • Able to multitask and self-manage effectively.

Benefits:

  • HMO Coverage plus a dependent; Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage.
  • Dental coverage; In-house dental assistance worth ₱5,000.
  • Free meals during training.
  • Career growth and learning; Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.

Others:

  • Occasional movement, lifting up to forty (40) pounds, and other standard office tasks may be required.
  • MCI provides reasonable accommodation for qualified applicants or employees with disabilities unless such accommodation would cause undue hardship.

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