
Project Delivery Strategist
1 week ago
As a seasoned Delivery Manager, you will oversee the delivery of multiple client projects across web, mobile, and e-commerce platforms. Your role will be to manage, mentor, and support a team of Project Managers and delivery staff; coordinate with design, development, and QA leads to ensure resources are aligned.
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- Delivery Operations: Track timelines, milestones, blockers, and proactively escalate risks when needed.">
- People and delivery leadership: Manage, mentor, and support a team of Project Managers and delivery staff; coordinate with design, development, and QA leads to ensure resources are aligned.">
- Client liaison: Serve as a key client contact for delivery-related updates, check-ins, and issue resolution.">
- Process improvement: Work with leadership to continuously improve delivery processes and team capabilities.">
- Reporting and forecasting: Contribute to client reporting and forecasting for delivery pipelines.">
- Onboarding and expectations: Support onboarding of new clients and ensure delivery expectations are aligned from day one.">
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- Client communication and daily project updates; ensure project delivery milestones are met and risks are mitigated, owning delivery health checks and processes across the project portfolio.">
- Resource planning: Prioritize and coordinate resources across Project Managers to mitigate impact of reallocation or resource changes.">
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- PM development: Mentor Project Managers and handle performance reviews.">
- Process improvement: Continuously seek better ways to deliver projects and support the team.">
- Problem solving: Be the go-to person when delivery challenges arise.">
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- Delivery partnerships: Build strong working relationships with clients, alongside leadership for bigger picture.">
- New client setup: Help new clients understand how we work and establish success metrics from the start.">
- Issue resolution: Solve delivery problems quickly; escalate bigger issues to leadership when needed.">
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- Project documentation: Create and approve Scope of Work (SOWs) with help from PMs.">
- Performance tracking: Keep track of delivery performance metrics.">
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- 60-Day Goals: All PMs demonstrating improved client responsiveness and delivery consistency; clear delivery metrics and reporting established; leadership team freed from day-to-day delivery operations.">
- 90-Day Goals: Client satisfaction scores consistently above 4 out of 5 for delivery; project delivery on-time rate above 90%; delivery processes that scale with business growth.">
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- 5+ years in delivery management, project management, or digital operations.">
- Experience managing cross-functional digital teams (developers, PMs, QA, etc.).">
- Strong understanding of Agile / hybrid delivery practices.">
- Confident communicator with excellent stakeholder management skills.">
- Able to switch between high-level planning and hands-on issue resolution.">
- Calm under pressure and proactive in finding solutions.">
- Bonus: Experience working with international clients or remote delivery teams.">
- Bonus: Experience in digital agencies or staff augmentation environments.">
- Bonus: Knowledge of AI and how it is being used to increase productivity.">
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- Work with a high-performing, globally minded team.">
- A people-first culture that values growth, ownership, and contribution.">
- Structured career support and optional training.">
- The opportunity to help shape the future of how we deliver.">
- A bonus scheme for happy staff and happy customers.">
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- Mid-Senior level">
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- Full-time">
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- Management">
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- Software Development">
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