Healthcare Account Specialist

4 weeks ago


Pasig, National Capital Region, Philippines Metacom Full time

Position Overview:

As a vital member of our team at Metacom, you will be responsible for managing client accounts within the healthcare sector. Your role will involve ensuring that client interactions are handled with the utmost professionalism and efficiency.

Key Responsibilities:

  • Adhere to established operational protocols and guidelines.
  • Identify and escalate critical issues in line with client expectations.
  • Strive for first-contact resolution while prioritizing client satisfaction.
  • Conduct basic troubleshooting as required to assist clients.

Required Qualifications:

  • Experience in a BPO environment is advantageous but not mandatory.
  • Minimum educational requirement: High School Diploma (Old curriculum) / ALS Graduate / College Degree.
  • Exceptional communication skills, both verbal and written, along with strong interpersonal abilities.
  • Proficient in multitasking, organizing, and prioritizing tasks effectively.


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