IT Technician

Job Title: IT Technician - Data Center

The IT Technician - Data Center will be responsible for performing various tasks in a data center environment, including setup, maintenance, and troubleshooting of servers and network devices. This individual will also be accountable for operational functions, assembly, equipment operation, general maintenance, and housekeeping at assigned project locations.

• Key Responsibilities:
• Perform weekly sweeps of server and storage equipment in the data center to detect hardware and network connectivity issues.
• Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center.
• Engage with vendor support organizations to resolve hardware fixes and investigations as requested.
• Collaborate with the data center operations team to manage logistical aspects of break-and-fix processes.
• Oversee Return Material Authorization (RMA) processes for components such as PDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules).
• Provide hardware support for installations, moves, additions, and changes.
• Decommission IT equipment, including HDD/SSD, networks, servers, storage, and backup devices.
• Conduct regular physical and visual inspections of equipment and data center facilities.
• Manage inventory records and perform regular cycle counts to ensure asset accuracy.
• Update documentation for structured cabling and materials during new installations.
• Oversee capacity management in terms of space, power, cooling, and patch panel port availability.
• Understand and follow incident and change management processes.
• Submit regular reports on move, change, support requests, and other activities, maintaining continuous improvement efforts.
• Travel to various site locations as required.

Required Skills and Qualifications

• High School Degree or Equivalent required; Bachelor's Degree in IT Business or related field preferred.
• Licenses/Certificates/Designations: CDL Class A required; CCNA and CCNP preferred.
• At least 2 years of experience in an enterprise Data Center environment with strong knowledge of data center best practices.
• Proficiency in troubleshooting and diagnosing server hardware issues from major vendors.
• Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks.
• Good understanding of data cabling and patching.
• Strong organizational and communication skills with ability to manage multiple competing priorities.
• Ability to respond promptly to issues, provide updates, and escalate when necessary.
• Fluent in English.
• Valid driver's license.
• Ability to travel as required.

Benefits

Our company offers a competitive compensation package, comprehensive benefits, and opportunities for career growth and professional development.

Others

This is a full-time position, requiring a flexible work schedule with occasional overtime. The ideal candidate will possess excellent time management skills and be able to work effectively in a fast-paced environment.