Support Specialist
2 days ago
A Customer Support Consultant plays a crucial role in delivering exceptional customer experiences.
Key Responsibilities:- Provide top-notch support via chats and emails to resolve customer queries efficiently.
- Build lasting relationships with customers by offering personalized assistance.
- Maintain team performance standards.
- Stay up-to-date with the latest technology advancements.
- Ensure secure handling of sensitive customer information.
- Native proficiency in Dutch and English (B2 level) for effective communication.
- At least six months of experience in customer support roles.
- Prior experience in trading, investments, or blockchain is highly desirable.
- Experience providing support via live chats.
- Familiarity with CRM systems.
- Analytical and research skills are essential.
- A positive and responsible attitude is required.
- A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
- Experience in technical support.
- A flexible schedule.
- The opportunity to work remotely full-time.
- An inclusive international work environment.
- Compensation in USD.
- Bonuses for referring friends.
- Paid intensive training and probation.
- A healthy work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
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