Operational Efficiency Manager

7 days ago


Quezon City, National Capital Region, Philippines E-Solutions IT Services Full time

E-Solutions IT Services is seeking an Operational Efficiency Manager to join their team and drive business growth through process improvement and innovation. The ideal candidate will have a strong background in operations management, with experience in identifying opportunities to streamline workflows, automate processes, and improve WFM systems and tools.

The Operational Efficiency Manager will be responsible for analyzing historical and real-time data to identify trends and areas for improvement in call center operations, staffing, and resource allocation. They will develop and implement strategies to optimize workforce performance, improving productivity, quality, and customer satisfaction.

Key responsibilities include developing and maintaining regular reports and dashboards to track KPIs, communicating insights and recommendations to key stakeholders, and assisting in the creation and optimization of agent schedules to ensure adequate coverage while maintaining operational efficiency and balancing agent preferences.



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