Operations Team Lead
6 days ago
Key Responsibilities:
- Contribute positively to the success of the business by providing strategic leadership and guidance to teams.
- Supervise agents, supervisors, and team leaders in day-to-day operations, ensuring adherence to organizational policies and applicable legal requirements.
- Develop, implement, and review operational strategies, evaluate state-of-the-art technologies, and establish systems, policies, and procedures to enhance efficiency, reduce errors, and boost productivity.
- Provide subject matter expertise in handling escalated calls and complaints, and implement best practices in the process.
- Develop and maintain effective processes for recruiting, onboarding, training, scheduling, mentoring, coaching, performance standards, and rewards and recognition for people and leadership development.
- Participate in the development and presentation of business development proposals.
- Provide excellent customer service, assess client needs through Key Performance Indicators (KPIs), ensure customer satisfaction, and report on performance related to customer accounts.
- Balance the needs of key stakeholders and ensure teams are aware of business objectives.
- Implement and oversee the quality of deliverables, and effectively manage team relationships to ensure exceptional performance.
- Maintain data privacy and protect customer information.
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Operational Team Lead
7 days ago
Taguig, National Capital Region, Philippines Carelon Full timeJob Description:Carelon is seeking a skilled and experienced Operational Team Lead to serve as the primary point of contact for day-to-day operations. This individual will be responsible for facilitating issue resolution, meeting goals and targets, and driving business success.The ideal candidate will have strong leadership skills, excellent communication...
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HR Operations Team Lead
7 days ago
Taguig, National Capital Region, Philippines ECLARO Full timeSenior Leadership Position - Human ResourcesWe are seeking a seasoned professional to lead our HR Shared Services team and drive business growth through effective people management.The successful candidate will have a proven track record in leading cross-functional teams, developing and implementing HR strategies, and driving process improvements.The role...
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Construction Site Lead
7 days ago
Taguig, National Capital Region, Philippines Lead Tech Industrial Solutions Corporation Full timeWe are seeking a qualified and experienced Site Supervisor to join our team at Lead Tech Industrial Solutions Corporation.The successful candidate will have a strong background in site supervision, with a focus on ensuring site safety standards, coordinating with subcontractors, and monitoring work quality.This is an excellent opportunity for a dedicated and...
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Site Operations Manager
7 days ago
Taguig, National Capital Region, Philippines Lead Tech Industrial Solutions Corporation Full timeLead Tech Industrial Solutions Corporation is a leading provider of innovative industrial solutions. We are currently seeking a highly skilled and experienced Site Supervisor to join our team.The ideal candidate will have a strong background in site supervision, with a focus on ensuring site safety standards, coordinating with subcontractors, and monitoring...
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Senior Business Operations Specialist
5 days ago
Taguig, National Capital Region, Philippines Archgso Full timeJob SummaryWe are looking for a highly skilled Business Operations Team Lead to join our team at Archgso. As a Business Operations Team Lead, you will be responsible for leading the business operations team, overseeing daily activities, and driving process improvements.Duties and Responsibilities• Interpret and analyze data to inform business decisions•...
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Pharmacy Team Lead
7 days ago
Taguig, National Capital Region, Philippines All Value Holdings Corp. Full timeJob Title: Pharmacy Team LeadJob SummaryWe are seeking a highly skilled Registered Pharmacist to lead our team and drive excellence in medication management and customer service. The ideal candidate will possess strong leadership skills and experience in inventory management.ResponsibilitiesThe successful candidate will be responsible for managing daily...
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Operations Team Lead
2 weeks ago
Taguig, National Capital Region, Philippines RecruiterPH Full timeResponsibilities:• Conduct staff performance reviews, assess needs and cost/benefit analysis.• Manage multiple support channels; inbound voice, e-mail, social media and live chat.• Manage company systems for customer interaction and voice response.• Oversee system maintenance and upgrade implementation.• Monitor voice & non-voice metrics.Required...
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Business Operations Team Lead
5 days ago
Taguig, National Capital Region, Philippines Archgso Full timeJob DescriptionThe Business Operations team lead is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations.Interpreting data, analyzing results, and processing transactions in various systems in support of submission clearance, policy & endorsement issuance, and other...
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Reinsurance Team Lead
7 days ago
Taguig, National Capital Region, Philippines Arch Global Services (Philippines) Inc. Full timeWe are seeking an experienced Underwriting Operations Team Manager to join our team at Arch Global Services (Philippines) Inc. The successful candidate will be responsible for leading and managing a team, ensuring high production levels, service level agreements, quality, and process improvement.The ideal candidate will have strong team management and...
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Senior Team Lead Professional
7 days ago
Taguig, National Capital Region, Philippines Helloconnect, Inc. Full timeAbout the RoleYour role as a Senior Team Lead will be to drive performance, lead teams, and ensure effective communication. You will take direction from the Sales Operations Manager and collaborate with local marketing stakeholders.You will oversee daily operations, set agendas, and allocate tasks. Additionally, you will track Letters of Concerns and Return...
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IT Operations Lead
3 days ago
Taguig, National Capital Region, Philippines NeksJob Philippines Full timeNeksJob Philippines is seeking a highly skilled IT Operations Lead to lead our IT operations and ensure seamless delivery of technical services. In this role, you will leverage industry-standard tools, methodologies, and processes to drive excellence in IT operations management.Key Responsibilities:Lead IT operations and ensure seamless delivery of technical...
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Team Performance Lead
4 days ago
Taguig, National Capital Region, Philippines HelloConnect Full timeJob Overview:The Team Performance Lead at HelloConnect is responsible for driving team performance and ensuring effective communication across the organization. This role requires strong leadership skills, excellent communication, and the ability to motivate and develop high-performing teams.You will work closely with Team Leaders and Sales Operations...
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Custody Operations Team Lead
6 days ago
Taguig, National Capital Region, Philippines Northern Trust Full timeAbout the CompanyNorthern Trust is a Fortune 500 company that has been in continuous operation since 1889. We are a globally recognized financial institution that offers a wide range of financial services and guidance to individuals, families, and institutions around the world.We pride ourselves on our commitment to service, expertise, and integrity. Our...
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Team Lead
6 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeTASQ is looking for two team leads to work in Taguig. Please keep your line open as the screening interview is done over the phone.Focus Area/Responsibilities:Responsible for managing a team of 10-15 resourcesClient managementSLA/KPI managementPeople engagementDrive process improvementKey Requirements:Graduate of Finance or Accounting or any related...
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Sales Team Lead
6 days ago
Taguig, National Capital Region, Philippines DKSH Group Full timeDKSH Group is a leading global business company providing market expansion services for companies.Job DescriptionWe are seeking an experienced Sales Team Lead to manage and monitor sales teams, achieve medical sales targets, and drive overall business objectives.Key ResponsibilitiesStrategic Planning: Develop short- and long-term medical sales strategies to...
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Team Lead Payment Processing
6 days ago
Taguig, National Capital Region, Philippines Merck Kgaa, Darmstadt, Germany Full timeAbout the RoleWe are looking for a highly skilled Team Lead Payment Processing to lead our payment processing team at Merck KGaA, Darmstadt, Germany. As a Team Lead, you will be responsible for supervising, mentoring, and developing a team of payment processing specialists, providing coaching and constructive feedback to drive growth and efficiency.The ideal...
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Team Lead
1 week ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeTASQ is looking for two team leads to work in Taguig. Please keep your line open as the screening interview is done over the phone.Focus Area/Responsibilities:Responsible for managing a team of 10-15 resourcesClient managementSLA/KPI managementPeople engagementDrive process improvementKey Requirements:Graduate of Finance or Accounting or any related...
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Operations Excellence Lead
5 days ago
Taguig, National Capital Region, Philippines Aboitiz Power Full timeAboitiz Power is a leader in the decentralized energy space, driving innovation and growth in the Philippines and beyond.We need a skilled Operations Excellence Lead to join our team and lead our operations optimization efforts.Key responsibilities include:Developing and implementing operational strategies to improve performanceManaging project timelines and...
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Security Team Lead
7 days ago
Taguig, National Capital Region, Philippines Michael Page Full timeAbout Our ClientWe help businesses safeguard their digital assets and stay ahead of evolving threats. Our team delivers advanced managed services, threat detection, and incident response solutions globally.Job OverviewKey Job ResponsibilitiesBuild and lead a high-performing team of SOC analysts, implementing industry-standard processes.Mentor and train your...
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Team Lead
2 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeSummary/Description:Manage a team of CSR associates in BPO operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team.The role will also require the individual to motivate, mentor, coach and groom the team.Ensure process & KM compliance along with meeting client and internal commitments. Own all customer...