Mobile Development Support Specialist

1 day ago

San Fernando, Central Luzon, Philippines beBeeTechnical Full time $114,100 - $204,400
Senior Technical Support Role Overview

To excel in this role, you will be the primary point of contact for issues related to our mobile SDKs. You will help developers understand how to effectively integrate, configure, and optimize our solution in their applications.

Key Responsibilities:
  • Reproduce, debug, and escalate mobile-specific issues in partnership with Engineering and Product teams.
  • Serve as a technical expert and initial escalation point for our iOS and Android SDKs.
  • Work directly with mobile developers to troubleshoot integration problems and share implementation best practices.
  • Investigate crashes, performance issues, and unexpected app behavior related to the Ditto SDK.
  • Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
  • Participate in a 24/7 on-call rotation to support critical customer needs.
  • Collaborate with Engineering to communicate incident status and contribute to root cause analyses.
  • Build tooling and automation to streamline mobile debugging and improve developer workflows.
  • Use AI and internal tools to create self-service support experiences for routine SDK-related issues.
Required Skills and Qualifications:
  • A strong track record of solving complex technical issues in mobile development or developer support environments.
  • Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior.
  • Experience supporting or integrating mobile SDKs in production environments.
  • Ability to break down ambiguous technical problems, form clear hypotheses, and drive them to resolution.
  • Comfort reading, analyzing, and referencing mobile code and GitHub commits to stay current with changes.
Nice to Have:
  • Experience supporting mobile apps or SDKs in a fast-scaling, hyper-growth environment.
  • A passion for building developer enablement and support from the ground up.

This is an exceptional opportunity to join a team that values technical expertise and customer satisfaction. If you are passionate about delivering top-notch support and have a strong background in mobile development, we encourage you to apply.

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