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Payments System Expert
2 weeks ago
The Technical Support Engineer will be part of the US Payments, Customer Support team at Finastra. This role involves supporting customers using Finastra payments systems and customer systems, including functional application support and technical configuration support.
The successful candidate will possess strong technical skills, excellent communication abilities, and a proven track record of delivering high-quality customer support. They will work collaboratively with various teams, including Product, Infrastructure, and Development, to ensure effective customer support.
Key Responsibilities:
- Support customers using Finastra payments systems and customer systems.
- Provide functional application support and technical configuration support.
- Collaborate with internal stakeholders to resolve customer issues.
Required Skills and Qualifications:
- Minimum of 2 years of experience in technical support.
- Strong technical skills, including knowledge of SQL, Power BI, MQ, SoapUI, Jenkins, Unix, and Java.
- Excellent communication and customer support skills.