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High-Performing Team Supervisor

1 week ago

Quezon City, National Capital Region, Philippines LeadAdvisors Full time
About the Company

LeadAdvisors is a leading provider of outsourced sales and marketing solutions. We are committed to delivering exceptional customer service and exceeding our clients' expectations.

Job Summary

We are seeking an experienced Campaign Manager to lead our call center team. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a proven track record of success in managing high-performing teams.

Key Responsibilities
  1. Team Management: Provide guidance, support, and motivation to team members to ensure they meet performance targets and deliver exceptional customer service.
  2. Performance Monitoring: Track and analyze key performance metrics, including call handling time, customer satisfaction, and first-call resolution.
  3. Coaching & Development: Offer regular feedback, coaching, and training to enhance team members' skills and performance.
Requirements
  • A minimum of [X] years of experience in similar leadership roles.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.