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Customer Service Expert

3 weeks ago

Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full time

Job Overview

Fair Trade Outsourcing is seeking a highly skilled Customer Service Representative to join our Contact Center team. As a key member of our customer support team, you will play a vital role in providing exceptional service to our clients, ensuring their needs are met with professionalism and care.

Main Responsibilities:

  • Respond to high-volume phone calls, emails, and chats, addressing customer inquiries and concerns in a timely and professional manner.
  • Assist other departments with policy procedures and adjustments, helping Pet Parents understand coverage options and review claims.
  • Collaborate with team members to maintain a supportive and efficient work environment, sharing knowledge and resources to achieve common goals.
  • Handle emotionally challenging situations with empathy and resilience, providing a memorable customer experience.