Client Service Representative

4 days ago


Mandaluyong City, National Capital Region, Philippines ILLO'S GROUP Full time

Company Overview:

ILLO'S GROUP is a renowned organization in the industry, committed to delivering exceptional service to our clients.

Job Description:

The Front Desk Associate is responsible for providing top-notch customer service, handling reservations, coordinating communication, maintaining cleanliness, and resolving customer complaints.

Key Responsibilities:

  1. Greeting Clients: Extend a warm welcome to clients and visitors, showcasing a positive and helpful attitude.
  2. Reservation Handling: Process reservations efficiently, allocating suitable time slots and ensuring smooth communication with clients and kitchen staff.
  3. Communication Coordination: Facilitate effective communication between clients and kitchen staff, preventing delays and ensuring seamless coordination.
  4. Cleanliness and Organization: Maintain a spotless and organized reception area, reflecting positively on ILLO'S GROUP's image.
  5. Customer Complaint Resolution: Address customer complaints professionally, resolving issues promptly and ensuring client satisfaction.

Requirements:

  • Strong communication and interpersonal skills.


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