High-Level Automation Expert

2 days ago

Manila, National Capital Region, Philippines beBeeAutomation Full time A$20,000 - A$25,000
Job Opening:

We are seeking a highly skilled Technical Support Specialist with expertise in CRM and automation to fill this critical role. As a key member of our support team, you will provide top-notch technical assistance to clients, troubleshooting complex issues and resolving problems efficiently.

Key Responsibilities:
  • Deliver expert-level technical support for Go High Level issues, including workflows, automations, integrations, and user-facing glitches
  • Investigate user-reported problems, trace logic across workflows, and pinpoint root causes with minimal direction
  • Configure, test, and refine automations, triggers, forms, and custom workflows
  • Collaborate with internal development teams to escalate bugs, recommend solutions, and contribute to fixes
  • Test and verify updates before release, proposing improvements, not just quick patches
  • Maintain internal documentation and contribute to a knowledge base for recurring issues and solutions
  • Suggest platform performance and user experience enhancements based on real-world insights
Required Skills and Qualifications:
  • Proven hands-on experience with Go High Level (GHL) in a support, automation, or technical configuration role
  • Developer's mindset — able to debug, trace logic, read logs, and reverse-engineer automation failures
  • Basic programming skills (JavaScript, HTML/CSS, Python, or API usage) for advanced troubleshooting
  • Minimum 2 years in a technical support/helpdesk role, ideally in a SaaS, CRM, or automation-heavy environment
  • Comfortable working with APIs, JSON payloads, and integrations (Zapier/Make experience a plus)
  • Strong written communication skills for clear, text-based client communication
  • Self-starter who digs into problems without waiting for step-by-step instructions
  • Familiarity with Twilio, Google Workspace, Slack

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