Advanced Technical Support Specialist

1 week ago

Taguig, National Capital Region, Philippines KMC Solutions Full time

Job Description

We are seeking a highly skilled IT Support Engineer - Network Expert to join our team at KMC Solutions. As a key member of our technical support team, you will be responsible for providing advanced technical support for hardware, software, and network-related issues.

About the Role

  • Provide advanced technical support for hardware, software, and network-related issues.
  • Diagnose and resolve complex technical problems escalated from Level 1 support.
  • Collaborate with cross-functional teams, including SMEs and other departments, to resolve technical incidents efficiently.
  • Document issues, solutions, and best practices in the knowledge base to improve resolution times.
  • Ensure timely and professional communication with customers regarding their technical inquiries.
  • Continuously enhance technical expertise through training and self-learning.

Requirements

  • 3+ years of experience in technical support or a similar role.
  • Strong knowledge of Windows, Linux, and macOS operating systems.
  • Proficiency in troubleshooting hardware and software issues.
  • Familiarity with network protocols and configurations (TCP/IP, DNS, DHCP).
  • Experience with remote support tools and ticketing systems.
  • Excellent problem-solving and analytical skills with a customer-first mindset.
  • Strong communication and interpersonal skills to engage effectively with clients and teams.
  • Ability to work independently and as part of a collaborative team.
  • Fluent in English (C1 level or higher).
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Preferred experience in IP/Cloud-based security surveillance systems.
  • Strong understanding of security camera technologies, cloud technologies, networking protocols, and topologies.
  • CCNA/CompTIA Network+ certification or equivalent experience in networking (preferred).
  • CompTIA Cloud+ or equivalent expertise in cloud technologies and troubleshooting (preferred).
  • Experience with MS Windows/Linux networking applications. A strong background in Linux file systems/administration (CompTIA Linux+/LPIC-1&2) is a plus.

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