
Clinical Support Specialist
1 day ago
We are seeking a skilled and motivated professional to join our clinical support team. As a member of this team, you will play a critical role in customer satisfaction and have the opportunity to make a positive impact on the lives of our members and providers.
Primary Responsibilities:
- Manage intake of members or admission/discharge information post notification
- Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers
- Manage referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification, and census roles
- Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention
- Handle resolution/inquiries from members and/or providers
Required Skills and Qualifications:
- High School Diploma or equivalent
- 1+ years of customer service experience analyzing and solving customer problems
- Ability to create, edit, save, and send documents utilizing Microsoft Word and Excel
- Ability to type and talk at the same time and navigate through multiple screens
Benefits:
- A culture guided by inclusion
- Talented peers
- Comprehensive benefits
- Career development opportunities
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.
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