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Learning Experience Designer

3 weeks ago

Cebu City, Central Visayas, Philippines Antasis Inc. - Cebu City Full time

A challenging opportunity has arisen for a Training and Quality Lead to join Antasis Inc. - Cebu City's team.

About the Job

The successful candidate will be responsible for developing and implementing training programs, evaluating agent performance, and analyzing data to inform business decisions.

Key Responsibilities:
  • Design and deliver training initiatives that meet business objectives and improve agent performance.
  • Conduct regular coaching sessions to support agents and identify areas for improvement.
  • Develop and maintain quality assurance frameworks to ensure compliance with client SLAs and company KPIs.
  • Analyze data to identify trends and areas for improvement, and present findings to leadership teams.

What We Offer

  • A dynamic and supportive work environment.