IT Systems Analyst
6 days ago
The Technical Systems Maintenance Specialist maintains and improves the technical systems of the organization to ensure that all employees have the necessary technology to complete their work effectively. The specialist is responsible for ensuring the security and integrity of the organization's important files and information.
Key Responsibilities
- Maintain current version of IT ERP system (currently, finance management, budget monitoring, bookkeeping)
- Plan and coordinate extended version of ERP system development (Microfinance management, Fundraising, HR, etc)
- Establish guidelines on the implementation of IT systems
- Communicate with staff members on feedback gathering in terms of efficiency and productivity of the ERP system
- Conduct research on improving the ERP system
- Act as administrator for regular checking of documents filed and submitted by the staff members
- Handle software, hardware and other network-related concerns
- Review diagnostics and assess the functionality and efficacy of systems used
- Implement network security measures
- Support the organization in terms of incorporating new software with current system
- Offer technical support to all staff members in troubleshooting hardware, software issues
- Monitor office equipment (laptops, printers, routers, etc)
- Install and configure computer hardware and software systems
- Responding to breakdowns & investigating, diagnosing and solving computer software and hardware errors
- Responsible for the repairs and maintenance of computers and laptops
Requirements
- Bachelor's degree in Computer Science, Computer Engineering, Information Technology or related field
- Experience in developing or maintaining ERP systems
- Proficient in programming languages (Java Script, Google Apps Script) and other Google-based platforms
- At least 3 years of relevant experience
- Knowledgeable in hardware troubleshooting
- Good oral and written communication skills
- Good interpersonal skills and ability to work with a team
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