Client Support Professional

7 days ago


Quezon City, National Capital Region, Philippines Marivent Hotels and Resorts Inc. Full time

The Role:

This is a great opportunity for a motivated individual to join our team as a Client Support Professional.

About the Job:

  • Provide information about hotels and services to customers.
  • Recommend products that fit customers' needs.
  • Address and resolve customer complaints and concerns in a timely and professional manner.
  • Take reservations details and oversee delivery and payment.
  • Follow up with customers to ensure issues are resolved.
  • Keep accurate records of customer interactions and transactions.
  • Handle customer complaints and escalated inquiries, and ensure customer satisfaction.

Requirements:

  • Bachelor's degree in Hospitality or any related field.
  • At least one to two years of experience in customer service or a related field.
  • Fluent in English.
  • Excellent listening and communication skills.
  • Ability to remain patient and composed under pressure.


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