Director of Financial Process Innovation

2 weeks ago


Taguig, National Capital Region, Philippines GCash Full time
Financial Process Innovation

This role involves leading a team in assessing and mitigating risks associated with product launches and enhancements.

Key Responsibilities
  • Preparing regular summaries of products' performance and informing management of focus areas, dependencies, and help needed.
  • Clear tracking of customer issues and sentiments with action plans and timelines.
  • Conducting business funnel reviews and drill-downs to understand product and operational stability or efficiency.
  • Creating heatmaps on product and process gaps to guide priority builds and documentation.
  • Documenting processes and policies based on insights and customer feedback.
  • Developing Change Management Plans for every launch.
  • Cascading and training plans aligned with customer support and governance.
  • Updating and maintaining accurate Project Trackers.
  • Ensuring product readiness confirmation and acceptance from cross-functional teams.
  • Negative scenario mapping and handling in place before any launch.
  • Improving NPS and CSAT, growth in revenues and adoption.
Requirements
  • Strong understanding of the banking industry, payments systems, processes, policies, and regulations.
  • Background in Product and Project Management preferred.
  • Must be strong in process analysis.
  • Familiarity with Agile Method essential.
  • Strong negotiation, cross-functional management, analytical, and presentation skills.


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