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Guest Services Director

2 weeks ago


Makati City, National Capital Region, Philippines Shangri-La Group Full time
About Our Team

We are a dynamic team of professionals who are passionate about delivering exceptional service to our guests.

Job Description

The successful candidate will be responsible for:

  • Ensuring a smooth and efficient daily operation in the Health Club & Spa
  • Managing the hotel recreation activities
  • Maximizing the guests' hotel experience
  • Maximizing revenue
Requirements

Please refer to the job description.