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Supply Chain Manager Lead

2 weeks ago

Pasig, National Capital Region, Philippines WHR Global Consulting Full time

Job Overview
The Global Business Services – Philippines is seeking an experienced Supply Chain Operations Manager to lead the planning, delivery, and execution of origin and destination processes. This role requires strong leadership skills as you will manage team supervisors and leaders, analysts, and document representatives, providing strategic directions and guidance to consistently achieve service level agreement (SLA), operational excellence, and overall business requirements.

Key Responsibilities

  • Operations Management
    Manage and lead teams towards operational excellence and drive positive customer experience based on migrated processes.
  • Oversee day-to-day operations ensuring that business operates without operational bottlenecks and SLAs are delivered timely, accurately, and consistently.
  • Develop deep process knowledge to guide operations teams and partner with Operational Excellence Team to drive continuous improvements.
  • Facilitate and liaise with relevant teams such as HR, IT, Continuous Improvement, and Finance to ensure that people, financials, system, business, and process requirements are delivered timely and consistently.
  • Reviews and analyses daily/weekly/monthly performance and other relevant data to drive improvement strategies and tactics.

People Management

  • Selects the right candidates for the right role; plans and monitors training of new employees; evaluates employees' performance.
  • Leads and creates a strong team culture of collaboration, ownership, agility, and resilience through weekly connects and engagement initiatives.
  • Identifies training and development programs for members and leaders to develop a high-performing and engaging team.

Stakeholder Management

  • Maintains strong engagement and collaboration with relevant stakeholders through regular review calls and quarterly business reviews to discuss results and performance, issues for resolution, process alignment and standardization, and future plans and progress.
  • Acts as the main point of contact for escalations that require immediate resolution and other related tasks as assigned by the direct manager.

Requirements

  • Candidate must have at least 5 years in the supply chain and logistics industry in an international setting such as freight forwarding.
  • Candidate must have at least 3 years working experience in a shared services environment for operations.
  • Strong understanding of import and export, as well as other facets of supply chain such as warehouse management, customs brokerage, and trucking services.
  • Bachelor's Degree holder.
  • Must have experience managing at least 50 team members.
  • Strong analytical and stakeholder management.
  • Able to understand daily operations and perform QA coaching.
  • Has completed 2-3 full project implementations or process migrations as a lead manager.
  • Able to drive the team towards business goals.