Inside Sales Specialist

7 days ago

Manila, National Capital Region, Philippines Zendesk Full time

Digital Sales Representative

Join us as a key player in driving informed buying decisions for new and existing customers of Zendesk. As a product expert, you'll be responsible for articulating the value of Zendesk to an informed buyer through various touchpoints across the customer journey.

We're looking for a motivated self-starter who can handle high-velocity sales while delivering exceptional customer experiences. Ideal candidates will bring a consistent track record of achieving targets and software/SaaS experience is a plus.

Key Responsibilities:

  • Develop a deep understanding of Zendesk products and solutions.
  • Actively engage with prospects and customers to drive informed buying decisions.
  • Utilize a variety of communication channels to deliver exceptional customer experiences.
  • Meet or exceed SLAs and KPIs established for the role, including ticket volumes, response and resolution times, and productivity.
  • Exceed activity, pipeline, and revenue goals on a weekly basis.

Requirements:

  • Excellent written communication skills in English.
  • 1+ years of sales experience; software/SaaS experience preferred.
  • Real passion for Zendesk technology and quick ability to learn tools and processes.
  • Outstanding organizational skills, with the ability to multitask a high volume of opportunities.
  • Ability to thrive in a fast-paced environment, think strategically, and excel at tactical execution.

About Us:

At Zendesk, we believe that great customer experiences start with great employees. That's why we're committed to fostering a culture of inclusivity, respect, and empathy – both within our organization and with our customers.

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