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Order Management Customer Service Specialist

2 weeks ago

Manila, National Capital Region, Philippines DCX PH Inc. Full time
About Us
DCX PH Inc. is a leading BPO company dedicated to assisting small and medium-sized businesses find top talent. Our core values focus on growth and making hiring easy. We provide solutions for business owners and executives seeking skilled team members within the promotional products industry. As we say, 'Let's Grow.'

Job Description
The Home-Based Promo Order Management Representative plays a crucial role in ensuring exceptional service delivery to client partners. Key responsibilities include managing open orders, reviewing and verifying shipment details, tracking shipments, communicating with stakeholders, and documenting all order-related activities. The successful candidate will have opportunities to develop their skills and contribute to the success of our partner companies. If you are passionate about delivering excellent customer service and supporting business growth, this may be the perfect opportunity for you.

Key Skills and Qualifications
- Excellent communication and problem-solving skills
- Strong organizational and time management skills
- Ability to function well in a high-paced environment
- Proficiency in Microsoft and Google applications
- Experience working with CRM systems and practices
- Familiarity with the promotional industry and its products

What We Offer
- Competitive salary and benefits package
- Flexible work arrangement with remote setup
- Ongoing career development and training opportunities
- Collaborative and dynamic work environment

Who We Are
DCX PH Inc. is committed to making hiring easy and fostering growth within the promotional products industry. We pride ourselves on providing exceptional services and solutions to our clients and partners.