Order Fulfillment Coordinator

1 week ago


Pasig, National Capital Region, Philippines RBOX INTERNATIONAL SOLUTIONS INC. Full time

Job Overview:

RBOX International Solutions Inc. is seeking a highly organized and detail-oriented Order Fulfillment Specialist to join our dynamic Operations team. As an integral part of our order processing workflow, you will play a pivotal role in ensuring the smooth and accurate processing of customer orders.

Key Responsibilities:
  • Order Entry and Verification
    • Receive and review customer purchase orders for accuracy and completeness.
    • Enter order details into the system, ensuring adherence to pricing, discounts, and terms.
  • Collaboration with Sales and Warehousing
    • Coordinate with the Sales department to address any order-related queries or issues.
    • Work closely with the Warehouse team to ensure timely order fulfillment and inventory accuracy.
  • Customer Communication
    • Provide regular updates to customer service on the status of orders.
    • Proactively communicate any delays or issues that may impact delivery timelines.
  • Issue Resolution
    • Investigate and resolve discrepancies or issues related to orders, collaborating with relevant departments.
    • Address and resolve customer inquiries related to order status or product availability.
  • Record Keeping
    • Maintain accurate records of all order transactions and customer interactions.
    • Generate and analyze reports related to order processing efficiency and accuracy.
  • Process Improvement
    • Contribute to the continuous improvement of order processing procedures and systems.
    • Identify and recommend enhancements to streamline workflows and enhance customer satisfaction.
Qualifications and Requirements:
  • A college degree or equivalent; additional education or certification in business or logistics is a plus.
  • Proven experience in order processing within a wholesale distribution environment.
  • Familiarity with ERP or order management systems, knowledge of NetSuite is a plus.
  • Strong organizational skills and ability to multitask in a fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • Proficient in using Microsoft Office Suite.
Competencies:
  • Attention to Detail
  • Customer Focus
  • Team Collaboration
  • Problem-Solving
  • Adaptability
  • Night Shift


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