Expert Project Lead

1 day ago

Quezon City, National Capital Region, Philippines beBeeProjectManagement Full time $900,000 - $1,200,000

Job Overview:

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We are seeking a seasoned Project Manager to lead the execution of customer care projects, ensuring timely delivery and alignment with business goals. As a key member of our team, you will be responsible for managing project planning, tracking progress, and maintaining stakeholder alignment.

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Key Responsibilities:

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  • Develop and maintain project plans, including level of effort estimates, status updates, milestones, schedules, and resource allocation.
  • Manage project teams using Agile methodologies, including Kanban or Scrum boards and facilitating ceremonies such as sprint planning, daily stand-ups, reviews, and retrospectives.
  • Capture detailed requirements and translate them into standardized documentation and actionable user stories.
  • Collaborate with subject matter experts and stakeholders to document business processes, identify gaps, and propose effective solutions.
  • Present project updates and product demonstrations to stakeholders as needed to maintain transparency and alignment.
  • Track progress using Agile project management tools (e.g., Jira) to ensure deliverables meet quality and timeline expectations.
  • Maintain project documentation, including charters, roadmaps, requirements, test plans, and user acceptance criteria.
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Requirements and Qualifications:

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  • Proven experience with Agile frameworks, including SCRUM, Kanban, and Sprint-based delivery.
  • Demonstrated ability to gather, document, and translate business requirements into actionable deliverables.
  • Familiarity with system integrations, user acceptance testing (UAT), change management, and business process mapping.
  • Proficiency in tools such as SQL, Excel, Visio, Jira, or similar project and collaboration platforms.
  • Strong communication and interpersonal skills with the ability to effectively engage diverse teams and executive stakeholders.
  • Excellent organizational skills with a high attention to detail and a commitment to delivering high-quality solutions.
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Working Environment:

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  • Must have a dedicated workspace that is free from distractions and ensures privacy.
  • Internet speeds must support Company systems; a minimum download speed of 120mps and 10mbp upload is required.
  • Remote employees must be on camera for all training sessions and meetings with leaders and clients.
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Required Skills & Qualification:

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  • Agile Methodologies: Proven experience with Agile frameworks.
  • Requirements Gathering: Demonstrated ability to gather, document, and translate business requirements.
  • System Knowledge: Familiarity with system integrations, user acceptance testing (UAT).
  • Tool Proficiency: Proficiency in tools such as SQL, Excel, Visio, Jira.
  • Communication & Collaboration: Strong communication and interpersonal skills.
  • Organizational Skills: Excellent organizational skills with a high attention to detail.
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Education & Experience:

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  • Education: Bachelor's degree in Business, Information Technology, or a related field. A Master's degree is a plus.
  • Experience: 5+ years of project management experience, preferably within a Customer Care organization.
  • Certifications: PMP, PMI-ACP, SAFe, or Scrum Master certification is a plus.
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Keyword:

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ProjectManagement

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