Technical Operations Associate

1 week ago


Manila, National Capital Region, Philippines Vertiv Full time
About the Job:
Vertiv is seeking an experienced Technical Operations Associate to join our team. As a Technical Operations Associate, you will be responsible for providing technical support to our customers and ensuring that their needs are met. This is an excellent opportunity to develop your skills and expertise in the field of electrical engineering and customer service.

Key Responsibilities:
  1. Provide technical support to customers via phone, email, and chat.
  2. Track and document customer interactions to ensure timely resolution of issues.
  3. Work closely with sales representatives to identify customer needs and provide solutions.
  4. Collaborate with cross-functional teams to resolve complex customer issues.

Required Skills and Qualifications:
  • 2+ years of experience in customer service and technical support.
  • Strong understanding of electrical diagrams and UPS systems.
  • Excellent communication and problem-solving skills.


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