Quality Control Specialist

7 days ago


Pasig, National Capital Region, Philippines ACOM Consumer Finance Corporation. Fast Cash Loan Provider in Metro Manila, Philippines Full time
Company Overview

ACOM Consumer Finance Corporation is a leading financial institution in Japan that provides reliable and accessible personal loans to Filipinos.

Job Description

We are seeking a highly skilled Business Control Staff to join our growing team. In this role, you will be responsible for performing key activities such as Quality Control, Operation Monitoring, and Business Process Improvement.

Responsibilities

You will be responsible for:

  • Regularly listening to recorded customer service calls to assess performance against established quality metrics
  • Analyzing data from call monitoring to identify recurring issues or areas where training may be needed
  • Delivering targeted coaching to staff based on their performance evaluations
  • Generating detailed reports on key performance indicators related to customer service quality
Qualifications

To be successful in this role, you will need:

  • A bachelor's degree holder of any course or a related field
  • At least 1-2 years of experience in Business Process Control
  • Strong organizational and time-management skills
  • Good communication and interpersonal skills
  • Knowledgeable in client relations or sales in a corporate setting


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